Buy Safe

Learn how to buy safely, view banned and recalled products and get rapid alerts all to ensure your safety as a consumer

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How to buy safe

Shopping should be easy and worry-free. Follow these simple steps to make sure your buying experience is secure, smooth, and protected from start to finish.

Verify KEBS Standardization Marks to ensure the product meets Kenyan Standards. Verify Product

Buy from reputable manufacturers or importers with clear contact information for accountability and recalls.

Ensure instructions are in English/Kiswahili, clear, and easy to follow for safe usage.

Products requiring assembly should be assembled correctly to prevent accidents (e.g. electronics).

Check labels for ingredient details(allergens), warnings, and hazard symbols.

Avoid poorly packaged products and products with spelling errors on labels.

Stay updated on KEBS recall and safety alerts

Keep purchase receipts. This is essential documentation, should you need to address any product-related issues.

Step 01:

Verify Marks

Verify KEBS Standardization Marks to ensure the product meets Kenyan Standards. Verify Product

Step 02:

Reputable Sellers

Buy from reputable manufacturers or importers with clear contact information for accountability and recalls.

Step 03:

Register Product

Step 04:

Clear Instructions

Ensure instructions are in English/Kiswahili, clear, and easy to follow for safe usage.

Step 05:

Product Assembly

Products requiring assembly should be assembled correctly to prevent accidents (e.g. electronics).

Step 06:

Check Labels

Check labels for ingredient details(allergens), warnings, and hazard symbols.

Step 07:

Poorly Packaged Products

Avoid poorly packaged products and products with spelling errors on labels.

Step 08:

Safety Alerts

Stay updated on KEBS recall and safety alerts

Step 09:

Purchase Receipts

Keep purchase receipts. This is essential documentation, should you need to address any product-related issues.

Buying safely online

When purchasing products online, it is easier to end up buying faulty or misleading products. Follow these steps to help you stay safe when making such purchases:

Know whom you're buying from

Check if there is any contact information on the manufacturer, the importer or the seller, so you know whom to contact if a problem arises.

Check products & website reviews

Although there may be some fake reviews among the genuine ones, reviews can give useful hints if there are any problems with the product and/or online seller.

Watch out for suspicious bargains!

If the offer is “too good to be true”, double-check if there may be hidden risks behind it. Products on sale may be nearing their expiry dates or could be counterfeit.

Check for product warnings, labels and instructions

Look for online product information, such as product warnings, labels and safety instructions. Check whether the product is right for you and those you care for.

If it's listed in KEBS Safety Gate, don't buy it

Check on KEBS safety gate alerts (Link)for dangerous products before making a purchase.

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In line with the government’s directive to digitize all payments for improved revenue collection and service delivery, all KEBS payments must now be made exclusively through the eCitizen platform.