Frequently Asked Questions

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Frequently Asked Questions

Marketing surveillance

What types of products are covered under Market Surveillance?

Market Surveillance covers a wide range of products, including food, chemicals, electronics, textiles, civil, mechanical, and agricultural products. However, KEBS does not handle products with medical claims or pesticides.
What types of products are covered under Market Surveillance?

Market Surveillance covers a wide range of products, including food, chemicals, electronics, textiles, civil, mechanical, and agricultural products. However, KEBS does not handle products with medical claims or pesticides.
What is Market Surveillance?

Market Surveillance is KEBS’s process of ensuring products in the Kenyan market meet approved standards and do not pose risks to health, safety, or the environment.
How does KEBS ensure products meet safety standards before reaching the market?

KEBS implements pre-market approval systems through QA&I directorate where manufacturers or importers’ products are tested and certified before they are allowed in the market.
How can I report a non-compliant product?

You can report a non-compliant product by filling out the online complaint form on the KEBS website (insert link) or through the KEBS hotline (1545)
What actions are taken against non-compliant products or violators?

KEBS can issue warnings, recall products, impose fines, revoke permits, or even prosecute offenders based on the level of non-compliance.
How does KEBS collaborate with other agencies in Market Surveillance?

KEBS works closely with other government agencies, such as the Kenya Revenue Authority (KRA) and Public Health, to ensure effective market surveillance and enforcement. Collaborative efforts include joint inspections, information sharing, and coordinated enforcement actions.
How often are products inspected?

Products are inspected year-round as part of KEBS’s annual surveillance, with certain target products tested based on complaints, national interest, and risk assessments
How can businesses ensure their products comply with KEBS standards?

Businesses can ensure compliance by following KEBS standards, participating in training programs, and seeking certification where applicable.
What happens after I report a non-compliant product?

Once a report is received, KEBS conducts a thorough investigation, including testing, inspections, and reviewing documentation. If the product is found to be non-compliant, appropriate actions are taken, which may include product recalls, fines, or legal proceedings.
How can I verify if a product is KEBS certified?

KEBS certification is indicated by a standardization mark on the product or its packaging. Consumers can verify product certification through the KEBS app (download app link), sending the SM#number to 20023 or KEBS’s online database(link).
What steps does KEBS take to recall a non-compliant product from the market?

KEBS coordinates with manufacturers, importers, and retailers to recall non-compliant products.
What types of products are covered under Market Surveillance?

Market Surveillance covers a wide range of products, including food, chemicals, electronics, textiles, civil, mechanical, and agricultural products. However, KEBS does not handle products with medical claims or pesticides.

In line with the government’s directive to digitize all payments for improved revenue collection and service delivery, all KEBS payments must now be made exclusively through the eCitizen platform.